This shipping and delivery policy applies to all products sold under Exalter Global Co. and its premium sub-brands: Exalter Valoren, Exalter Vachette, Exalter Terranova, Exalter Digimarx, and Brooklyn Bridge.

Core Principle: We prioritize safe handling and timely delivery over rushed dispatch. Every order is prepared with meticulous attention to detail, ensuring product integrity and customer satisfaction.

Our 40+ years of heritage in craftsmanship extends to every aspect of our logistics. We partner with globally trusted providers to ensure your order arrives in perfect condition, on time, and with complete transparency throughout the journey.

Once you place an order, our team springs into action with precision and care.

Processing Duration

Order Confirmation

Dispatch Notice

Why the 48-hour window? Each order undergoes rigorous quality inspection to ensure our standards are maintained. This ensures you receive only the finest products, prepared with the same precision our craftspeople apply to creation.

We offer flexible shipping options tailored to your needs, with clear timelines for every delivery.

IN Domestic Shipping (India).

Standard Delivery: 3–7 business days from dispatch

Delivery Coverage: All pin codes across India

What to expect: Your order is carefully packaged and handed to our trusted logistics partners. Tracking updates are sent to your email, and most deliveries complete within the promised timeframe unless external factors cause delays.

Premium handling: Every domestic shipment receives the same craftsmanship attention that goes into our products.

International Shipping

Standard Delivery: 10–30 business days (varies by destination)

Coverage: Worldwide shipping to most countries

Tracking: Partial tracking available for international orders. Full visibility is maintained until the package reaches your country; local carrier visibility may be limited.

Customs & Import: You are responsible for any customs duties or import taxes that may apply in your country of residence. These are determined by local regulations, not by us.

Custom & Bulk Orders

Processing & Timeline: Depends on quantity and customization complexity

Consultation Required: For custom or bulk orders, we provide a detailed timeline estimate after discussion.

Quality Priority: These orders receive dedicated attention to ensure timely and perfect delivery. A dedicated support contact will guide you through the process.

Transparent pricing with no hidden costs. What you see is included in the product.

India Shipping

₹150
Flat rate for all domestic orders, regardless of size

International Shipping

~$21.62
Base rate; may vary slightly by destination

No Surprises: Shipping charges are calculated and displayed are included in the product. What appears in your cart is the final amount there are no hidden fees, surcharges, or surprise costs at payment.

Grounds for Cancellation

We partner with globally recognized logistics providers to ensure reliability and precision.

Trust & Expertise: These partners are chosen for their reliability, safety standards, and track record. Your order is in expert hands from pickup to delivery.

Stay informed at every stage of your delivery journey.

We ship to every corner of India and around the world.

Domestic

International

External Factors Affecting Delivery

Weather Conditions: Extreme weather, natural disasters, or seasonal disruptions may cause delays.

Logistics Disruptions: Strikes, mechanical failures, or unexpected carrier issues can affect timelines.

Peak Demand Periods: During high-volume seasons, shipping partners may experience delays. We communicate these in advance when possible.

Customs Clearance: International orders may experience delays due to customs processing in your country.

External Factors Affecting Delivery

We monitor every shipment closely. If a delay is identified:

✓ We proactively contact you with an updated timeline
✓ We investigate the cause with our logistics partners
✓ We provide regular updates until resolution
✓ For significant delays, we explore compensatory options

Our commitment: We always aim for timely delivery, but your satisfaction matters more than our delivery promises.

Transparency Over Speed: We believe in setting realistic expectations rather than over-promising. This approach has earned us decades of customer trust.

Accuracy matters. Your address details determine delivery success.

Your Responsibility

Re-shipping Policy

Pro Tip: Include additional address landmarks (nearby store, building number, etc.) if your location is in a complex. This significantly improves first-attempt delivery success.

Your satisfaction is our priority. We stand behind every shipment.

Immediate Steps:

1. Do not discard the packaging or damaged item
2. Take clear photographs of the damage (internal and external)
3. Contact us within 24 hours of delivery with photos and order details

Our Response:
✓ We will investigate the damage and contact the logistics partner
✓ If verified as shipping-related, we will replace or refund the product
✓ Return shipping will be arranged at no cost to you

Resolution Timeline: 5–7 business days from verification

If Your Package Is Lost

Reporting a Lost Package:
1. Allow 7 days post-dispatch before reporting (some shipments arrive after initial tracking ends)
2. Contact us with your order number and tracking details
3. We will investigate with the logistics partner

Investigation Process:
✓ Formal inquiry filed with carrier
✓ Investigation typically takes 10–15 business days
✓ Once confirmed as lost, we replace or refund the product

Our Policy: We stand behind every shipment. A lost package is our responsibility to resolve.

Documentation Matters: Clear photos and timely reporting ensure faster resolution. We've ensured quality from creation; we ensure quality through delivery too.

For international shipments, customs regulations may apply based on your destination country.

Important Notice

International shipments may be subject to customs duties, import taxes, VAT, or other fees depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your purchase price.
For specific information about duties applicable to your destination, please check your country's customs authority website or contact them directly.

What We Include: We provide the recipient name and address clearly on the package to help expedite customs clearance. We do not mark items as "gifts" to avoid customs, as this violates international shipping regulations.

Occasionally, orders may ship in multiple packages for logistics optimization.

When This Happens: If your order contains multiple items, they may be shipped separately to ensure each product arrives in perfect condition. You will receive tracking information for each shipment via email. All parts of your order will arrive within the delivery window mentioned in the policy.

Craftsmanship doesn't end when your product leaves our workshop. It extends to every stage of delivery.

Quality Inspection

Careful Packaging

Integrity Protection

Our Philosophy: "We prioritize product integrity over speed." A delayed delivery of a perfect product is better than a rushed delivery of a compromised one. This is the Exalter commitment.

Need help with shipping? Our support team responds quickly and professionally to all inquiries. Whether you have questions before ordering or need assistance after dispatch, we're here to help.