Orders & Payments
How do I place an order?
You can place an order directly through our website or contact our team for customized or bulk requirements.
What payment methods are accepted?
We accept secure online payments via trusted gateways. For bulk orders, bank transfers are supported.
Can I modify or cancel my order?
• Orders can be modified/cancelled before dispatch
• Once shipped, changes are not possible
Shipping & Delivery
How long does shipping take?
- • Standard orders: Processed within 48 hours
- • Delivery time depends on location
- • Bulk/custom orders: Based on quantity and production timeline
Do you offer international shipping?
Yes, we ship globally via reliable partners like FedEx, Blue Dart, and India Post.
Is shipping free?
Shipping charges vary by region. Promotional free shipping may apply on select orders.
Returns & Refunds
What is your return policy?
- 30-day return window for standard products
- Product must be unused and in original packaging
When will I receive my refund?
Refunds are processed after inspection and credited within a few business days.
Are there products that are non-refundable?
Yes:
• Bulk / customized orders are non-refundable
• Digital services and products are non-refundable
Products & Materials
What materials do you use?
We use premium-grade materials including:
• Full-grain leather
• Cow, calf, and buffalo leather
• Ethically sourced raw materials
Are your products genuine?
Yes. Each product is crafted with strict quality control and authenticity standards.
What is RFID-blocking?
RFID-blocking prevents unauthorized scanning of your cards, protecting sensitive data.
Account & Support
Do I need an account to place an order?
No, but creating an account allows better tracking and faster checkout.
How can I track my order?
You will receive tracking details via email once your order is shipped.
How do I contact support?
- Email: support@exaltervachette.in
- Phone: +91 98301 53006
- Response time: Within 24 hours
Bulk Orders & B2B
Do you offer bulk or private label manufacturing?
Yes. We specialize in OEM/ODM, private label production, and global export services.
What is the payment structure for bulk orders?
• 30–50% advance payment required
• Remaining balance before dispatch
How long do bulk orders take?
Production timelines depend on quantity, customization, and materials.
Can bulk orders be returned or refunded?
No. Bulk/customized orders are non-refundable due to tailored production.